ORDERING
You can use the Order Form to order boxes or to make enquiries. We also welcome orders via e-mail or by telephone on +44 (0) 1724 784493 during UK office hours.
Once you have placed your order we will confirm the details by e-mail within 24 hours. The e-mail reply will include details of when the order will be ready for sending to you. Boxes that are in stock will normally be dispatched on receipt of payment. Boxes made to your own specifications and bulk orders will take longer and we will specify in our confirmation the timescale for the dispatch of these orders. You should allow 3 weeks for delivery of photo boxes though we aim to deliver earlier. Where a delivery date is specified by you on the order request we will do our very best to meet that delivery date but this does not constitute a guarantee.
Once you are ready to proceed with the purchase we will then make arrangements with you to process your payment. Within the UK we accept cheques (after normal clearance) and all major credit and debit cards. Outside the UK we regret we can only accept credit card payment due to the high cost and time required to clear cheques.

POSTAGE AND PACKING
Within the UK parcels will be sent via FedEx guaranteed next weekday delivery. The cost of this is £7.95 per parcel and includes insurance. A number of smaller sized boxes are sent by Royal Mail Recorded Delivery at a cost of either £3.50 or £5.00 and details of this service are supplied with those particular boxes.
Outside the UK consignments are sent using Parcelforce Worldwide. The cost of postage varies and details will be specified on acceptance of an order. On very rare occasions parcels may be intercepted by local customs offices; if they are you may have to pay local taxes or import duties and there may be subsequent delays.

PRICES
The prices displayed on this web site are in pounds sterling. We also show the equivalent price in US dollars and in Euros but these prices are for guidance purposes only. We will supply a price based on the current exchange rate when we request your payment.

DELIVERY
We will e-mail you to confirm that an order has been dispatched and will give an indication of when you are likely to receive it (subject to any customs checks and any other circumstances beyond our control).

RETURNS
You may cancel an order at any time prior to its dispatch and receive a full refund. We however cannot accept cancellations on items made to your own specifications, and this includes photo boxes.
Our finished boxes are crafted to a high standard but should you be unhappy with your purchase please make us aware immediately and make arrangements to return it to us in a re-saleable condition within 30 days for a full refund. (We will pay return postage costs too if there is a fault with a box). We regret we cannot refund on boxes made to your own specifications or on photo boxes because they have no re-saleable value.

PHOTOBOXES
We can transfer a photograph to the lid of a suitably shaped box. You should note that there may be some variation in colour, brightness and definition between the original image and the finished product. We may need to crop and edit images where necessary to achieve the best result. We are unable to give refunds on photo boxes. Please contact us for further details and specific instructions according to your individual requirements.

GENERAL
We do not publish catalogues for our products. Please contact us to discuss any specific requirements.
We will not accept liability for any errors in the description and prices on the web site but will correct any errors as soon as we are aware of them. Some colours may not be accurately represented on the web site and we can supply swatches of fabric if required.
Pandora's Boxes do not disclose buyers information to third parties.

CONTACTING US
We pride ourselves at Pandora's Boxes on providing a first-class customer service and are happy to take time to explain our product to you to assist you in making your purchase.

Pandora's Boxes
Althorpe Lodge
Main Street
Althorpe
North Lincolnshire
DN17 3HJ
United Kingdom

Telephone: +44 (0) 1724 784493 (please try to call within UK office hours i.e., 9am-6pm GMT)